FAQs

Orders & Shipping

How do I place an order?
Browse our collections, select your desired items and sizes, and proceed to checkout. Follow the prompts to enter your details and complete your purchase securely.

What shipping methods do you offer?
We offer standard and express shipping options across Australia.

Do you ship internationally?
Currently, we only ship within Australia.

How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

How long will delivery take?
Delivery times vary depending on your location and the shipping method selected. Please refer to the estimated timelines provided at checkout.

What are your shipping costs?
Shipping costs are calculated at checkout based on your order total and delivery location. We often have promotional offers for free standard shipping.

I entered the wrong shipping address. What should I do?
Please contact us immediately at leisuresshoeboutique.com. We can only modify the address if the order has not yet been dispatched.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition, with all original tags and packaging intact. Sale items may have different conditions.

How do I initiate a return or exchange?
Please start the process through our Returns Portal at leisuresshoeboutique.com. You will need your order number and email address.

How long do refunds take?
Once we receive your returned item and inspect it, we will process your refund. It may take 5-10 business days for the amount to appear in your original payment method.

Do you offer exchanges?
Yes, we offer exchanges for a different size of the same item, subject to availability. Please use our Returns Portal to request an exchange.

Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping costs. We cover return shipping for items that are faulty or incorrect due to our error.

Products & Sizing

How do I find the right size?
Please refer to the detailed size chart provided on each product page. We recommend measuring your feet and comparing to the chart for the best fit.

Are your shoes true to size?
Most of our customers find our shoes true to size. We recommend using our size guide for accuracy, as fit can vary slightly between styles.

What materials are used in your shoes?
We use a variety of high-quality materials including genuine leather, suede, textiles, and synthetic materials. The primary material for each product is listed in its description.

How should I care for my shoes?
Care instructions vary by material. General advice includes using protective sprays, cleaning with appropriate products, and storing in a cool, dry place.

Website & Account

How do I create an account?
You can create an account during checkout or by visiting the ‘My Account’ section on our website.

I forgot my password. How can I reset it?
Click on ‘My Account’ and then ‘Forgot your password?’ Follow the instructions sent to your registered email address.

How can I update my account details?
Log into ‘My Account’ where you can update your personal information, password, and newsletter preferences.

I’m not receiving your newsletters. What should I do?
First, check your spam or promotions folder. You can also ensure you are subscribed by logging into your account and updating your preferences.

Other Questions

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal.

Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to ensure all your payment details are processed securely.

Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast shipping. Please contact us immediately via leisuresshoeboutique.com, and we will try to assist if your order has not been packed.

Do you have a loyalty program?
Yes! You can join our loyalty program to earn points on every purchase, receive exclusive offers, and get rewards. Sign up on our website.

Where can I find more help?
For any questions not answered here, please visit our full Contact Page at leisuresshoeboutique.com, and we will be happy to assist you.