Returns & Exchanges Policy
At leisuresshoeboutique.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with our returns and exchange process.
Returns Policy Overview
We offer a 30-day return policy from the date you receive your item(s). To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. You will also need to provide proof of purchase.
Non-Returnable Items
Please note that for hygiene reasons, we cannot accept returns on socks, hosiery, and face masks unless they are faulty. Gift cards are also final sale and cannot be returned.
Faulty or Incorrect Items
Your satisfaction is our priority. If you receive a faulty item or an item that is incorrect (wrong size, style, or colour), please contact us immediately. We will arrange a replacement, store credit, or refund as appropriate, and cover the cost of return shipping. Please do not return faulty items without first contacting our customer service team.
Change of Mind
We accept change-of-mind returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. The customer is responsible for the cost of return shipping for change-of-mind returns. Once we receive and inspect the item, we will process a refund to your original payment method. Please allow time for your bank or card issuer to process the refund.
How to Initiate a Return or Exchange
- Contact Us: Please reach out to our customer service team to initiate a return or exchange and receive a Returns Authorisation (RA) number.
- Pack Your Item: Securely pack the item(s) in their original packaging, include all tags, and ensure the parcel is sealed properly.
- Include Details: Please enclose a copy of your original invoice or order confirmation, and note the RA number on the parcel.
- Ship Your Return: Send your return parcel to the address provided by our customer service team. We highly recommend using a traceable shipping service and purchasing insurance, as we cannot be held responsible for parcels lost in transit.
Refund Processing Time
After we receive your return, our team will inspect the item to ensure it meets our return conditions. Once approved, we will notify you and initiate the refund to your original payment method. This process typically takes 5-10 business days from the date of approval. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchanges
We are happy to assist with size exchanges subject to stock availability. Please contact our customer service team to check availability and initiate an exchange. If the requested size is unavailable, we will offer a refund or store credit instead.
Sale Items
Only regular-priced items may be refunded. Sale items, including items purchased during promotional events, are eligible for store credit or exchange only, provided they meet all other return conditions.
International Returns
Customers returning items from outside of Australia are responsible for all return shipping costs, customs duties, and taxes. We are not liable for any return parcels that are lost in transit. Refunds for international returns will be processed in Australian Dollars (AUD) and may be subject to exchange rate fluctuations.
Damaged or Lost Parcels
If your order arrives damaged, please contact us immediately with photographic evidence. For parcels lost in transit, please refer to the tracking information provided. We are not liable for delivery delays or losses once a parcel is marked as delivered by the carrier.
Store Credit
Store credit will be issued as an online voucher code and has no expiration date. It can be used for future purchases on our website.
Further Assistance
For any questions regarding your return or if you need help at any step of the process, please do not hesitate to contact our friendly customer service team for support.
For more detailed information, please visit our dedicated help page at leisuresshoeboutique.com.